SEAN Kidz is a concern of SEAN Publication Ltd. These are our refund and return terms.
- If your paid order is cancelled, or you ask us to cancel it, the full amount will be refunded.
- If a paid order is not delivered, or is returned before delivery, the full amount will be refunded. If you would still like to receive the order, we will send it again.
- Refunds for returned products are issued after the product has been checked.
- If the supplier has stock, the product will be replaced with a new one. If there is no stock, the full amount you paid for that product will be refunded.
- If you chose cash on delivery and did not pay anything for the product, there is nothing to refund.
- If a technical error in an online payment takes more money than it should, the extra amount will be returned once proof is provided.
- If you paid more than the price of the products online, or a product in a paid order was removed because it was out of stock, the extra amount will be refunded.
- If a product in a paid order (still processing) cannot be found from the supplier or collected quickly enough, we will discuss it with you, refund that product and send the rest of the order. This refund is made within 3-7 working days.
- If an order is cancelled for any reason while a cashback offer is running, the payment is refunded after deducting the cashback amount.
- Refunds apply only when a product defect is reported with proof within the period set by the return and exchange policy. Reports made after that period are not eligible for a refund.
- Refunds usually take 7-15 days to process. If you have not received your refund by then, please contact us.
- Refunds are usually made through mobile banking, such as bKash, Rocket or Nagad.